Frequently Asked Questions

Why do we have the best prices in the industry?

We’re able to offer these amazing prices because of our great relationships with our partners and large volume trading with professionals in the beverage industry, supermarkets, vineyards, grocery stores and more. Moreover, we prune delivery costs to keep prices in everyone’s reach. You’re welcome to compare our prices with any competitors!

How do I buy?

Buying your favourite beverages from Classic Spirits is very simple and you don’t have to be a registered user to do so.However, if you do register, you will receive our special offers and discount coupons for your orders (register here).

What are the payment methods?

You can choose from one of the following payment methods: through a bank transfer or a direct deposit in our account, credit card or PayPal.

If you wish to transfer the amount in our account, the details are the following:

 

Bank Name: Bankinter

Account Number:  0128 7612 28 05000 00217

IBAN: ES60 0128 7612 28 05000 00217

SWIFT (BIC): BKBKESMMXXX

 

What credit cards can I use?

In our online shop, you can use VISA, MasterCard and Maestro credit and debit cards.

 

Is the payment method safe?

Yes, absolutely. Classic Spirits is a secure shopping website and we use the portal provided by Banco Santander to manage our payments. Needless to say, we follow the current legislation as well as security protocols (such as the use of SSL- Secure Socket Layer) to make sure that your details are encrypted and securely managed.

It is also important to note that, for increased security, Classic Spirits does not store or have access to your credit card details. It is our financial entity that takes care of managing all our electronic payments through their own website.

 

Are the taxes included in the prices of the products?

All our prices are inclusive of the tax on alcohol and VAT applicable in the European Union. For shipments to countries or areas outside de European Union, prices will be exempt from VAT. 

If this is the case, and you wish to be billed without VAT (n if applicable), please send us an email to info@classicspirits.co.uk. Any other taxes generated in the country of destination, will be applied to the client and the client will incur the cost of taxes on alcohol and customs fees applicable in the country of destination, as well as other fees and charges that may arise from the given activity.

 

What types of clients are exempt from VAT payment?

For shipments to countries or areas outside de European Union, prices will be exempt from VAT.

If this is the case, and you wish to be billed without VAT (n if applicable), please send us an email to info@classicspirits.co.uk.

 

Are the delivery costs included in the price of the order?

Yes. While you shop, the system calculates the total cost of the order including delivery. These costs are calculated depending on the weight of the products and where they are being shipped to. At times, we may offer special promotions with free delivery. In this case, we do not pass on the cost of delivery to the prices of the products as some other shops do, these are maintained, and hence delivery is genuinely free. Please refer to our delivery policy for further information.

 

Can I change my order?

Yes. You can change your order up and until it leaves our warehouses. Once it has left and it is in the process of being delivered it cannot be modified.

 

How can I view the list of products that I buy?

To view the items that you have selected you have to access your shopping cart through the “SHOPPING CART” icon on the top right hand corner of the screen and click the View Cart button.

In your shopping cart you can modify the quantities of the bottles that you have previously selected, and carry on shopping or checkout the order.

 

Can the bill be made to my company?

Yes indeed. If you wish your bill to be made to your company just send us an email to info@classicspirits.co.uk with all the details of your company, including the full legal name, company tax code, postal address and any other information that you think is necessary.

 

What is included in the price of the transport?

The tariffs detailed on this page include the freight of the products ordered, the packaging in special boxes designed to transport bottles and the insurance for loss or damage. The VAT is not included and will be charged wherever it applies.

 

How long will it take for my order to be delivered?

Delivery times vary depending on the destination. Bear in mind that the delivery time is estimated once we receive the payment correctly, and payments made on a Friday after 14.00 are not accounted for until Monday morning. Generally, the delivery times are the following:

Orders for the Iberian Peninsula and the Balearic Islands, are delivered within 24hrs to 72hrs, once Classic Spirits has received the payment correctly. For all other destinations in & outside Europe, orders will be delivered within 48hrs to 96hrs.

 

What type of packaging do you use for the deliveries?

Due to the importance of the packaging given the nature of our products, Classic Spirits has designed special boxes to keep the bottles firmly in place and hence guarantee that you receive your order in perfect condition.

 

How are the deliveries managed and by who?

Deliveries to the Iberian Peninsula will be carried out by UPS or Envialia and all other destinations will be handled by UPS. These are all leading courier services, providing very high levels of quality and with no incidences in their deliveries. Also bear in mind that we use special boxes for the transportation of bottles to avoid tearing and breaking.

 

What countries do we deliver to?

We deliver to all the countries in the world, inside and outside of the European Community.
Countries part of the of the European Union are: Germany, Austria, Belgium, Bulgaria, Cyprus, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Romania, Sweden, Spain, Croatia, Slovak Republic and Republic of Slovenia.

For the rest of the countries and destinations that are accessible only by air, we cannot ship products that have an alcohol content greater than 24º. These kinds of shipments are not allowed by freight carriers due to security reasons. If you wish to place an order for products with less than 24º alcohol content, or alcohol free, please send us an email to info@classicspirits.co.uk so that we can process it for you. Bear in mind that ONLY clients residing in countries outside the European Union can place orders via email, the rest should place them through our webpage.

 

Can I pick up my order from the warehouses of Classic Spirits?

Unfortunately, due to logistical issues, orders cannot be picked up from our warehouses.

 

I am never at home. What options do I have?

If you are never at home and your timings are incompatible with those of the courier service, we recommend that you get your order sent to your work or any other trustworthy address.

 

Can I get my order gift wrapped?

All our shipments are securely wrapped in special packaging to guarantee that you receive your order in perfect condition. We work with very tight margins to be able to offer you the best prices and the best service possible, and due to this we are unable to offer gift wraps.

 

How can I check on the status of my order?

You can access your account by entering your email and password in the registration section. Once you are in, you can view the status of your order by clicking on the menu of My Account, Order History. In this section you will see a record of your order and the current status.
Also, every time your order changes status, you will receive an email informing you about the change and about the current status.

 

What do the order statuses mean?

Classic Spirits will occasionally keep you informed about your order via email (at the email address that you would have previously given us).
Here are some of the statuses that your order can be on:

Pending: When we receive your order and are waiting for the payment to be confirmed.

Processing: We have verified that all the details of your order are correct and we start to prepare the products that you have bought.

Complete: Your order is now ready to be shipped.

Shipped: Your order has already been sent to the indicated address. Also, by accessing your account, in the section “Order History”, you can see the live status of your order at all times.

 

What will happen if I am not at home when my order arrives?

To avoid such situations, we would be grateful if you could provide us with all the information necessary to be able to fix the timings with you. It is important that you specify with us whether you want to receive your order in the morning of evening, and that you extend your timeframe as much as you can.

 

What happens if my order reaches in a bad state?

Our boxes are especially designed to transport glass bottles and rarely do we encounter any unfortunate incidences.

If your box appears to be damp or there are signs of broken glass, we recommend that you accept the order and add a note at the time of delivery indicating that the shipment has not arrived in good conditions. To be able to process your claim you would need to send us photographs of the order just the way it arrived to info@classicspirits.co.uk

If this situation arises, we will send you your product again, or you will receive a coupon for the amount of the damaged product and the delivery costs to use in your next purchase.

 

The images are a guideline and may differ from the original product. Why?

Some wines, cavas and spirits tend to regularly change the design of their labels or bottles without changing the actual product per se. Some cellars even change the name of their young wines from year to year. It is for this reason that the bottle you receive at home may differ from what you have seen on the webpage.
Even though at Classic Spirits we are constantly working to keep our product database as updated as possible, occasionally the presentation of a particular bottle may vary from what you see, though its characteristics and quality remain the same.

 

What shall I do if the package I received does not correspond to what I bought?

If an error has occurred while preparing your order, simply send us an email on info@classicspirits.co.uk indicating your details and a brief description of what has gone wrong. We will try to resolve the issue as soon as we can, without any added costs.

 

Can I return my order?

Clients who wish to return their order even if they have received it correctly can certainly do so without further reason, only if certain conditions are met. This should be done within a maximum of 14 working days, starting from the day you receive the order. Products that have been previously opened and orders that are incomplete cannot be returned. The refund has to be made in the original packaging and all costs incurred will be taken care of by the client.

 

How can I manage my account details?

You can access your account by enteringyour email and password in the registration section. Here, you can modify your personal details as well as your delivery and billing address. Classic Spirits does not have access to your credit card or bank details as this information is shared only with the payment portal of our bank once you make the payment.

 

How can I recover my password?

If you have forgotten your password, simply click on the “Forgotten Password?” link that you will find in the login webpage and enter your e-mail address. We will send you an email with the information you need. If you do not receive an email, you can contact us directly on our Customer Service number.

 

How can I cancel my registration to Classic Spirits?

Send us an email to info@classicspirits.co.uk from the email that you are registered with, and state “cancel registration” in the subject box, and we will cancel your registration. We remind you that the sale of alcohol is prohibited to those under 18 years of age. For any other query you can contact us by filling in the form you will find in the Contact Us section, by telephone on +34 93 117 49 60, or by email at info@classicspirits.co.uk.